Melissa
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Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well. Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" (or girl in this case)!
Bob
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I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. Really appreciate your providing the parts breakdown, this is a big help.
Alan L.
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