I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Katrina helped me in the live chat.
She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. I appreciate her help. I took a lot of her time for parts that are not all that valuable, but important to me. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included.
Take he to lunch on me! (Really, tell her that a customer was very pleased and wanted to take time to say so.)
You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order.
The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Seamless interaction, absolutely phenomenal.
